Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Flash video stops and starts but audio continues

mausbiber
mausbiber
more options

I use Windows 7 and FireFox 31.0. While playing a clip the video portion freezes while the audio keeps playing. Clicking on pause has no effect on the audio. Help!

I use Windows 7 and FireFox 31.0. While playing a clip the video portion freezes while the audio keeps playing. Clicking on pause has no effect on the audio. Help!

All Replies (1)

Machine Master
Machine Master
more options

Hello there,

Have you tried installing the latest Flash in your system?

Here's how: https://support.mozilla.org/en-US/kb/install-flash-plugin-view-videos-animations-games