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It will let me scroll but not let me click on ANYTHING! I can not close it! Help

  • 3 respostas
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

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I can scroll but I can not click on anything. When I try to uninstall it will not allow me because it is open. I can not Shut Down or Log Off. I also can not open any task manager. Help Please!

I can scroll but I can not click on anything. When I try to uninstall it will not allow me because it is open. I can not Shut Down or Log Off. I also can not open any task manager. Help Please!

All Replies (3)

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Hello ,

Try to press Ctrl + Shift + Delete to start Task Manager if you use Windows, or restart your PC or Lap Top.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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Sometimes when FF is closing, not all of it shuts down properly. On Windows, start the Task Manager (Other systems may have different names and / or commands). Select Processes. Look down the list for Firefox. Right click and select End Task. If this problem keeps coming up, ask for more help.