This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Netflix will no longer work on firefox

  • 2 respostas
  • 2 have this problem
  • 2 views
  • Last reply by ishita

miska29
miska29
more options

I believe it started when firefox 32 updated. But suddenly every time I try and play a video in Netflix the screen is just black. If I log out of netflix and log back in, it will play once, but if I try and play a second movie, choose something different or close the browser I get a black screen.

I have tried the following to resolve:

-Safe mode. The movies WILL play in safe mode, but trying to disable all extensions and add-ons still doesn't work. -reinstall silverlight -reset firefox -change cookie settings. delete all cookies and cache - turn off hardware acceleration

I just CAN NOT find this problem!

I believe it started when firefox 32 updated. But suddenly every time I try and play a video in Netflix the screen is just black. If I log out of netflix and log back in, it will play once, but if I try and play a second movie, choose something different or close the browser I get a black screen. I have tried the following to resolve: -Safe mode. The movies WILL play in safe mode, but trying to disable all extensions and add-ons still doesn't work. -reinstall silverlight -reset firefox -change cookie settings. delete all cookies and cache - turn off hardware acceleration I just CAN NOT find this problem!

All Replies (2)

miska29
miska29 Question owner
more options

It's not working in safe mode anymore either! Maybe it was only the first time because it reset everything...

ishita
ishita
more options

Try running firefox in 32 bit mode and netflix may work for you.

Quit Firefox. Go to the Firefox menu and select Quit-->Open your Applications folder-->Find Firefox in the Applications folder and click it once to select it.-->Then press command + i on your keyboard. An information window will open up.-->In the Firefox information window, check the box next to Open in 32-bit mode-->Close the info window and restart Firefox