This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

pckeeper

Hellcattt
Hellcattt
more options

I am constantly getting a tab in Firefox popping up without a prompt trying to sell me PCKeeper and other popups for zeobit ads. I cannot get them to stop. Norton tried to figure it out but hasnt. Please help. Im tired of being harassed by this unsolicited invasion. Thank you :)

I am constantly getting a tab in Firefox popping up without a prompt trying to sell me PCKeeper and other popups for zeobit ads. I cannot get them to stop. Norton tried to figure it out but hasnt. Please help. Im tired of being harassed by this unsolicited invasion. Thank you :)

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

This could be caused by a bad add-on. To clean up, I suggest starting here:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

Next, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

(1) In the left column, click Plugins. If you find a plugin that you don't recognize or which doesn't sound essential, try setting it to "Never Activate". (The most essential Plugin is Shockwave Flash. You can use most sites without the others.)

(2) In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Finally, you can "mop up" any remaining issues with the scanning/cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware. Those are free and take a long time to run. If they seem to finish quickly and especially if they require a purchase to clean your system, you may have a serious infection. Try the specialized forums listed in the article.

Success?