This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Videos on linked websites sent to me via email are not playing

  • 2 respostas
  • 1 has this problem
  • 15 views
  • Last reply by FredMcD

puttshaw
puttshaw
more options

I am often sent email via Thunderbird, which contain links to websites containing a video. Until a few days ago the video either self activated or could be activated by clicking a play button. Now there is a blank screen and nothing to initiate the clip. This is happening on ALL websites.

Any help will be appreciated.

I am often sent email via Thunderbird, which contain links to websites containing a video. Until a few days ago the video either self activated or could be activated by clicking a play button. Now there is a blank screen and nothing to initiate the clip. This is happening on ALL websites. Any help will be appreciated.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 15.0 r0
  • Shockwave Flash 11.8 r800

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
more options

Did you mean all web pages you tried to go to from your e-mail messages, or all web sites period?

Have you tried reloading the web page?