This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Blank screen when starting

  • 2 respostas
  • 2 have this problem
  • 1 view
  • Last reply by ricke.

more options

When I click on firefox my screen comes up black with just the minimize and close buttons showing.

When I click on firefox my screen comes up black with just the minimize and close buttons showing.

Chosen solution

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

Ler a resposta no contexto 👍 1

All Replies (2)

more options

Chosen Solution

Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

more options

Thank you for your help.