This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

In trying to add a gmail account, I keep getting the "ussername or password is wrong."

  • 2 respostas
  • 6 have this problem
  • 1 view
  • Last reply by Pinklili

Pinklili
Pinklili
more options

The only email address setup in Thunderbird is a Roadrunner email. I'm having trouble receiving business emails forwarded to that email, so I'm trying to add my gmail account to Thunderbird... I followed the basic direction to add a Mail Account and I I made sure that everything entered was absolutely correct as far am my gmail and my password for it. No matter what I do, I get the same answer: "Configuration could not be verified - is the username or password wrong?"

The only email address setup in Thunderbird is a Roadrunner email. I'm having trouble receiving business emails forwarded to that email, so I'm trying to add my gmail account to Thunderbird... I followed the basic direction to add a Mail Account and I I made sure that everything entered was absolutely correct as far am my gmail and my password for it. No matter what I do, I get the same answer: "Configuration could not be verified - is the username or password wrong?"

Chosen solution

You have to configure Gmail to allow access to less secure apps. Thunderbird uses the IMAP-protocol, but Google thinks it isn't safe enough.

Go to your browser and login to Gmail. Now click on your profile picture and click Account. Go to the Security tab and click on Settings for Access for less secure apps under Account Permissions. Enable it and Thunderbird should have access to your email...

BTW This is totally safe. There's no need to scratch behind your ear about changing this setting

Ler a resposta no contexto 👍 5

All Replies (2)

Onno Ekker
Onno Ekker
more options

Chosen Solution

You have to configure Gmail to allow access to less secure apps. Thunderbird uses the IMAP-protocol, but Google thinks it isn't safe enough.

Go to your browser and login to Gmail. Now click on your profile picture and click Account. Go to the Security tab and click on Settings for Access for less secure apps under Account Permissions. Enable it and Thunderbird should have access to your email...

BTW This is totally safe. There's no need to scratch behind your ear about changing this setting

Pinklili
Pinklili Question owner
more options

Thanks so much, it's working now. I appreciate the detailed instructions and the humor at the end. :)