This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have just installed the latest win7 update, thunderbird and firefox will not print,

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by Toad-Hall

pebble2010
pebble2010
more options

I opened my computer today and it wanted to install updates. Not seeing any warning messages I allowed this. Since then both thunderbird and firefox will not print or show print preview. I have tried to reinstall thunderbird as, having checked the last update of windows it says it will remove various drivers etc from 34 and 33. the printer will print ok from test page, various word programs etc.

I opened my computer today and it wanted to install updates. Not seeing any warning messages I allowed this. Since then both thunderbird and firefox will not print or show print preview. I have tried to reinstall thunderbird as, having checked the last update of windows it says it will remove various drivers etc from 34 and 33. the printer will print ok from test page, various word programs etc.

Chosen solution

Try this:

Tools > Options > Advanced > General tab Click on 'Config Editor'. In top search type: print_printer Scroll down to print.print_printer. Right-click on the print.print_printer line & choose Reset.

Make sure you have the right printer set as default on your system. Restart Thunderbird.


Also:


If this fails see if you are using an addon that is causing conflict. Help > Restart with addons disabled. If it works with addons disabled then one of the addons is causing a conflict. You would need to work through disabling addons until you locate the one causing a problem. Maybe the add needs updating.

Ler a resposta no contexto 👍 3

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

Try this:

Tools > Options > Advanced > General tab Click on 'Config Editor'. In top search type: print_printer Scroll down to print.print_printer. Right-click on the print.print_printer line & choose Reset.

Make sure you have the right printer set as default on your system. Restart Thunderbird.


Also:


If this fails see if you are using an addon that is causing conflict. Help > Restart with addons disabled. If it works with addons disabled then one of the addons is causing a conflict. You would need to work through disabling addons until you locate the one causing a problem. Maybe the add needs updating.