This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to complete an update to Firefox. The process begins but does not complete.

more options

I have gone through the process of asking Mozilla to update my firefox. It begins to run, and after about 10 minutes, I quit.

Shockwave has not been working very well for me lately, would this be part of the problem?

I have gone through the process of asking Mozilla to update my firefox. It begins to run, and after about 10 minutes, I quit. Shockwave has not been working very well for me lately, would this be part of the problem?

All Replies (2)

more options

Try this:

more options

I downloaded by clicking on the link provided. Firefox Setup 33.1.1.exe appears in the download queue.

I click to open, a little blue circle appears , then quickly goes away.

Nothing else happens.