Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox not saving passwords - Mac Pro

  • 2 respostas
  • 1 has this problem
  • 29 views
  • Last reply by cor-el

Lightningman59
Lightningman59
more options

Hi. I recently had to reinstall my bootdrive and software. Since then Firefox will not save my passwords. I am using a Mac Pro OS 10.6.8, Firefox is 33.1.1. I thought it was firefox, so I tried Safari and Chrome - same problem. My preferences are set to "Remember passwords for sites". There are no exceptions listed. There are no saved passwords listed either. Under Privacy > History. "Remember history"

I would appreciate any suggestions.

Thank you in advance.

Brian

Hi. I recently had to reinstall my bootdrive and software. Since then Firefox will not save my passwords. I am using a Mac Pro OS 10.6.8, Firefox is 33.1.1. I thought it was firefox, so I tried Safari and Chrome - same problem. My preferences are set to "Remember passwords for sites". There are no exceptions listed. There are no saved passwords listed either. Under Privacy > History. "Remember history" I would appreciate any suggestions. Thank you in advance. Brian

All Replies (2)

FredMcD
FredMcD
more options

Some disk cleaners / anti virus are know to remove some browser files. open their settings and remove anything that checks browsers.

Make sure you are not in permanent private browsing.

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Then check ALL of your settings; Browser and add-ons.

Poke around safe web sites. Are there any problems?. Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history;Use custom settings for history -> Always use Private Browsing mode).

It is possible that there is a problem with the key3.db file and the logins.json (signons.sqlite) file that store the encrypted names and passwords in Firefox. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) and a possible signons.sqlite file (signons.sqlite.old) or move them to another folder to make it possible to undo the action. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. If that has worked then you can remove the renamed files that are no longer needed. Otherwise you can rename the files to their previous names (key3.db and logins.json).

You can use this button to go to the currently used Firefox profile folder: