This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant start firefox or internet explorer on my vista windows laptop-"cant loadxpcom"

  • 2 respostas
  • 1 has this problem
  • 3 views
  • Last reply by James

more options

your replys are thankful but if you dont have the internet to download new firefox, it is connected but get the error "couldnt load xpcom" from firefox and internet explorer dont work either

your replys are thankful but if you dont have the internet to download new firefox, it is connected but get the error "couldnt load xpcom" from firefox and internet explorer dont work either

All Replies (2)

more options

You can try to open the Mozilla FTP website in Windows Explorer and download the Firefox setup file that way. See "How To Download Firefox On a New Computer Without Using Internet Explorer":


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) in case security software is interfering.

more options

fotoform you should reply in the thread and not create a new thread as a reply. https://support.mozilla.org/questions/1033256

James modificouno o