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Google search results won't open, only display as blank (GIF)image screen, all other engines open sites appropriately

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  • Last reply by FredMcD

rballen14
rballen14
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I am a google search engine user typically. Suddenly it won't open ANY websites. I can type in a search term and the results will appear as usual but when I select a specific site to open nothing will open properly. Without exception the pages open as a blank dark screen without any error message or display code. The tab at top of page displays "url (GIF image, 1 x 1 pixels) no matter what the page should be. This only occurs when trying to select a web site from google results page. Everything opens properly when typed directly into address bar. Any thoughts or suggestions would be appreciated.

Many thanks,

I am a google search engine user typically. Suddenly it won't open ANY websites. I can type in a search term and the results will appear as usual but when I select a specific site to open nothing will open properly. Without exception the pages open as a blank dark screen without any error message or display code. The tab at top of page displays "url (GIF image, 1 x 1 pixels) no matter what the page should be. This only occurs when trying to select a web site from google results page. Everything opens properly when typed directly into address bar. Any thoughts or suggestions would be appreciated. Many thanks,

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.