This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I am trying to add an email adress while using my cox.net email address. When I do I am unable to send an email from my Mozilla account. How do I fix this

  • 2 respostas
  • 2 have this problem
  • 10 views
  • Last reply by geifler

geifler
geifler
more options

I have created a new email account in my Cox.net account. I use Mozilla for my mail system. I already have two email accounts on Cox and they work fine in Mozilla. When I added a third account it receives email that is displayed in Mozilla like the other two. When I send email from this new account I get a message that I must enter a password. I never get this message for the other two accounts. When I enter the Cox.net password Mozilla does not accept it. Any suggestions? Thank you.

I have created a new email account in my Cox.net account. I use Mozilla for my mail system. I already have two email accounts on Cox and they work fine in Mozilla. When I added a third account it receives email that is displayed in Mozilla like the other two. When I send email from this new account I get a message that I must enter a password. I never get this message for the other two accounts. When I enter the Cox.net password Mozilla does not accept it. Any suggestions? Thank you.

Chosen solution

new account are created without a password, so asking for it is normal.

see http://thunderbirdtweaks.blogspot.com.au/2011/07/pssswords.html

Compare the passwords Thunderbird has for the other accounts and see if using the same one is what you need to do.

Ler a resposta no contexto 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

new account are created without a password, so asking for it is normal.

see http://thunderbirdtweaks.blogspot.com.au/2011/07/pssswords.html

Compare the passwords Thunderbird has for the other accounts and see if using the same one is what you need to do.

geifler
geifler Question owner
more options

Hi Matt,

thank you for your help. Everything is working fine again.

Merry Christmas and Happy New Year.

Regards,

george