Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot seem to completely uninstall TB so that I can load a clean copy - when I load it automatically has all of the issues of the one I tried to uninsta.

  • 2 respostas
  • 1 has this problem
  • 1 view
  • Last reply by viking1973

more options

My Thunderbird started freezing up (not responding) about a month ago. It eventually starts up again but as soon as I select an e-mail it freezes again. I have uninstalled and then reinstalled and got the same results. I haver deleted all my messages, uninstalled and then defragmented the hard drive. Reinstalled a completely new download of TB (31.3.0) When it opens it has all of my messages and connections from before. It also still has the problem of freezing up (lasts about 5-10 minutes) It will not even shut down until that time is gone.

My Thunderbird started freezing up (not responding) about a month ago. It eventually starts up again but as soon as I select an e-mail it freezes again. I have uninstalled and then reinstalled and got the same results. I haver deleted all my messages, uninstalled and then defragmented the hard drive. Reinstalled a completely new download of TB (31.3.0) When it opens it has all of my messages and connections from before. It also still has the problem of freezing up (lasts about 5-10 minutes) It will not even shut down until that time is gone.

All Replies (2)

more options
more options

None of these Antivirus solutions had any effect. I then took out all the Accounts and account related files in Thunderbird. I uninstalled Thunderbird and deleted all references to Thunderbird. I defragmented the hard drive and then re-installed a fresh download of Thunderbird from the Mozilla site (same number but did it to ensure I had the latest) I did this first on my older computer where the problem first started. It then seemed to be working normally. That seems to have taken care of the issue.

After a few days I then did the same with my new computer that hadn't had the problem until a few days after it happened to the older one.

It is appears to now be working normally.