This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have a sync key for my firefox, but do not have anywheres to input it now. And I just wiped my computer, what do I do?

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by blekenbleu

more options

I recently had to do a wipe on my laptop. I saved the sync key but there was no mention of a sync account prior to doing the wipe. I saved the key and when I did the wipe it asked me to make an account, which I had not done, but now I am seeing no where to put in a sync key code. did they make them unusable now or something?

I recently had to do a wipe on my laptop. I saved the sync key but there was no mention of a sync account prior to doing the wipe. I saved the key and when I did the wipe it asked me to make an account, which I had not done, but now I am seeing no where to put in a sync key code. did they make them unusable now or something?

All Replies (1)

more options

NexGenCN said

I recently had to do a wipe on my laptop. I saved the sync key but there was no mention of a sync account prior to doing the wipe. I saved the key and when I did the wipe it asked me to make an account, which I had not done, but now I am seeing no where to put in a sync key code. did they make them unusable now or something?

You are probably trying to use old Sync with Firefox newer than version 29, and they did make old Sync unusable on fresh installations of newer Firefox. You can uninstall that newer Firefox, then install Firefox 29 from here: https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/29.0.1/

Apply your sync key code, then update that installation to current Firefox, then migrate to new Sync: https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync