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Old MacBook crashed. Only Hard Drive salvageable. Cannot use finder>Go>Library>App Support...

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  • Last reply by user1089369

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Old MacBook crashed. Water damage. Only Hard Drive salvageable. Cannot use finder>Go>Library>App Support.Firefox IF I am searching the external Old Hard Drive.

Desperately need instructions on how to get Firefox data from external hard drive.

I am attaching an image below of my OLD HARD DRIVE view. The top image is what I see if I select the "User Folder". There is no Library, there is no Application Support. The bottom image is what I see if I select "Library". The folder is empty. You can see that I have been a Firefox user for three years now. I love Firefox! I just need my data and Bookmarks badly :(

Maybe it helps to know that when I bought the new Mac at Apple Store they did a data transfer of the Applications ONLY.

Old MacBook crashed. Water damage. Only Hard Drive salvageable. Cannot use finder>Go>Library>App Support.Firefox IF I am searching the external Old Hard Drive. Desperately need instructions on how to get Firefox data from external hard drive. I am attaching an image below of my OLD HARD DRIVE view. The top image is what I see if I select the "User Folder". There is no Library, there is no Application Support. The bottom image is what I see if I select "Library". The folder is empty. You can see that I have been a Firefox user for three years now. I love Firefox! I just need my data and Bookmarks badly :( Maybe it helps to know that when I bought the new Mac at Apple Store they did a data transfer of the Applications ONLY.
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This isn't something Firefox can really help on since the computer was destroyed. (Nor could any other browser support) Although if your browser was connected to Firefox sync you could get most things back by signing in your new computer.

I hope this helped.