This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

add on gave my computer malware, virus

BigSur99
BigSur99
more options

Downloaded FireFox and within the download/install process was asked 3/4 questions pertaining to adding a file to my download within the installation of FireFox. After selecting NO and completed update etc. I noticed certain pop-ups, so I went to "options" and discovered one of the files I selected NO on was there. Removed it or disabled it and it still ran along with another one I could only locate within my Windows 32 system folder. That was given certain permissions and restricted me the pc owner. What's up with that? So, my questions is does the new FireFox download ask specific questions about allowing, signing up for, receiving information etc. during the download and install process? If so is there a way I can download an older version perhaps?

Downloaded FireFox and within the download/install process was asked 3/4 questions pertaining to adding a file to my download within the installation of FireFox. After selecting NO and completed update etc. I noticed certain pop-ups, so I went to "options" and discovered one of the files I selected NO on was there. Removed it or disabled it and it still ran along with another one I could only locate within my Windows 32 system folder. That was given certain permissions and restricted me the pc owner. What's up with that? So, my questions is does the new FireFox download ask specific questions about allowing, signing up for, receiving information etc. during the download and install process? If so is there a way I can download an older version perhaps?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sounds as if you downloaded Firefox from the "wrong website", rather than an official Mozilla website. If it's not a secure Mozilla domain, don't use it. https://www.mozilla.org/en-US/firefox/fx/#desktop https://www.mozilla.com/en-US/firefox/all.html