This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

FF37 on JB 4.2 device displays black screen in videos while sound runs correctly

  • 1 resposta
  • 8 have this problem
  • 2 views
  • Last reply by pi3k

pi3k
pi3k
more options

After starting random video from sites like for example YouTube and Vimeo, smartphone (Samsung Galaxy grand neo) begin to lagging for a moment while video frame display loading symbol. Afterwards symbol disappear and screen turn black while sound plays correctly.

Problem first appeared after I had updated FF from version 35 to 36 and its also visible on freshly installed FF37 beta. Strangely, on device default browser and chrome everything works fine and w/o any lagging. I tried to resolve this by turning off hardware acceleration in browsers settings, install specific addons(5html everywhere) and even reinstall FF36 and FF37b but nothing helped.

Any idea how to fix it will be highly appreciated. Cheers.

After starting random video from sites like for example YouTube and Vimeo, smartphone (Samsung Galaxy grand neo) begin to lagging for a moment while video frame display loading symbol. Afterwards symbol disappear and screen turn black while sound plays correctly. Problem first appeared after I had updated FF from version 35 to 36 and its also visible on freshly installed FF37 beta. Strangely, on device default browser and chrome everything works fine and w/o any lagging. I tried to resolve this by turning off hardware acceleration in browsers settings, install specific addons(5html everywhere) and even reinstall FF36 and FF37b but nothing helped. Any idea how to fix it will be highly appreciated. Cheers.

All Replies (1)

pi3k
pi3k Question owner
more options

It has been already reported on the Bugzilla. https://bugzilla.mozilla.org/show_bug.cgi?id=1139844

If you have similar issue, please go to this page and upvote. That help gain attention and will increase probability for resolving issue in next edition. Cheers.

pi3k modificouno o