This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I have a box at the bottom of my page when I open a new tab with non wanted adds

  • 3 respostas
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

lisabs4
lisabs4
more options

Since the latest Firefox update when I open new tabs I have a box at the bottom of the page that has an x in the top right corner, it says to update Java, when I click to open new tabs I have unwanted boxes with adds. Do I have a virus on my computer now. I have never had this before the latest update to Firefox. How do I get rid of these unwanted adds and the box at the bottom of my page

Since the latest Firefox update when I open new tabs I have a box at the bottom of the page that has an x in the top right corner, it says to update Java, when I click to open new tabs I have unwanted boxes with adds. Do I have a virus on my computer now. I have never had this before the latest update to Firefox. How do I get rid of these unwanted adds and the box at the bottom of my page

All Replies (3)

philipp
philipp
  • Moderator
more options

hi lisabs4, this sounds like a problem with adware that is active on your system, so please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

FredMcD
FredMcD
more options

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB