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Do not get the option to pair with my mobile device

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trying to sync my mobile device with computer, and when I go back to sync devices I do not get the box to click that says sync devices.

trying to sync my mobile device with computer, and when I go back to sync devices I do not get the box to click that says sync devices.

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Hello steph104

do you want to share more information concerning your question. Would be nice to know your device make and model for me to be able to give you a concrete answer.

Standing by.

Michael