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I have firefox 40.0 with firefox set on auto update..i have windows 7 64 bit OS. my firefox crashes atleast 20 times a day making it unusable for me with exempt

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  • Last reply by John99

akhilsarin
akhilsarin
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I have firefox 40.0 with firefox set on auto update..i have windows 7 64 bit OS. my firefox crashes atleast 20 times a day making it unusable for me with this as detail...please help i tried safe mode/disabling acceleration/disabling addon.. nothing is helping..

Date Dup Product Version Build OS Build Arch Reason Address Uptime Install Time Comments 2015-07-25T07:41:55+00:00 Firefox 40.0b7 20150723165742 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x56de681a 3697 2015-07-25T02:55:07+00:00 2015-07-25T06:53:45+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x5d4a843a 43342 2015-07-18T15:27:39+00:00 2015-07-25T04:50:19+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x57da843a 2361 2015-07-09T03:06:24+00:00 2015-07-25T03:54:34+00:00 Firefox 39.0 20150630154324 Windows NT 6.3.9600 x86 EXCEPTION_BREAKPOINT 0x5750843a 1051 2015-07-03T14:30:26+00:00 2015-07-25T02:26:59+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x580c843a 4958 2015-07-07T17:36:18+00:00 2015-07-25T02:12:14+00:00 Firefox 39.0b4 20150609130336 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x58dad2de 6075 2015-06-11T09:04:48+00:00 2015-07-25T01:13:03+00:00 Firefox 39.0 20150630154324 Windows NT 6.0.6002 Service Pack 2 x86 EXCEPTION_BREAKPOINT 0x566e843a 610 2015-07-05T03:09:51+00:00 2015-07-25T00:16:20+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x69a2843a 1014 2015-07-24T20:42:33+00:00 2015-07-24T22:50:33+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0xf69843a 1148 2015-07-08T20:48:34+00:00 2015-07-24T21:19:39+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x59f4843a 17868 2015-07-10T12:09:15+00:

I have firefox 40.0 with firefox set on auto update..i have windows 7 64 bit OS. my firefox crashes atleast 20 times a day making it unusable for me with this as detail...please help i tried safe mode/disabling acceleration/disabling addon.. nothing is helping.. Date Dup Product Version Build OS Build Arch Reason Address Uptime Install Time Comments 2015-07-25T07:41:55+00:00 Firefox 40.0b7 20150723165742 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x56de681a 3697 2015-07-25T02:55:07+00:00 2015-07-25T06:53:45+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x5d4a843a 43342 2015-07-18T15:27:39+00:00 2015-07-25T04:50:19+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x57da843a 2361 2015-07-09T03:06:24+00:00 2015-07-25T03:54:34+00:00 Firefox 39.0 20150630154324 Windows NT 6.3.9600 x86 EXCEPTION_BREAKPOINT 0x5750843a 1051 2015-07-03T14:30:26+00:00 2015-07-25T02:26:59+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x580c843a 4958 2015-07-07T17:36:18+00:00 2015-07-25T02:12:14+00:00 Firefox 39.0b4 20150609130336 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x58dad2de 6075 2015-06-11T09:04:48+00:00 2015-07-25T01:13:03+00:00 Firefox 39.0 20150630154324 Windows NT 6.0.6002 Service Pack 2 x86 EXCEPTION_BREAKPOINT 0x566e843a 610 2015-07-05T03:09:51+00:00 2015-07-25T00:16:20+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x69a2843a 1014 2015-07-24T20:42:33+00:00 2015-07-24T22:50:33+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0xf69843a 1148 2015-07-08T20:48:34+00:00 2015-07-24T21:19:39+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x59f4843a 17868 2015-07-10T12:09:15+00:

All Replies (1)

John99
John99
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Please try a creating a new additional Firefox Profile. Try running Firefox in that with all plugins disabled { set to Never) and in Firefox's safemode. *Does that help ? See

What we need are the crash IDs starting with bp-

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

This was filed as Firefox-OS, I will move to Firefox Desktop section.