This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

frequent crashes of firefox on multiple tasks

  • 2 respostas
  • 1 has this problem
  • 9 views
  • Last reply by hjm121976

more options

browser crashes when trying to save a file, or when downloading/saving a PDF document after the document has been opened within the browser.

browser crashes when trying to save a file, or when downloading/saving a PDF document after the document has been opened within the browser.

All Replies (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

here are the latest crash IDs with dates and times: They are all for the same two problems, if I recall correctly. (thank you) bp-9d71ffff-0460-4d03-951a-356db2150730 7/30/2015 11:34 AM bp-82f4f065-2969-4a3b-b046-317762150719 7/19/2015 1:51 PM bp-1c0cd0c2-7c57-475b-8782-de9332150717 7/16/2015 9:08 PM bp-e1a2ed59-80c4-4242-bb7a-218202150716 7/16/2015 9:23 AM bp-d9cdbb0a-9e26-4a28-8887-7f3372150730 7/4/2015 7:36 AM bp-0df26142-95ea-4dad-96a6-73cd82150513 5/13/2015 7:25 PM bp-7df16209-f958-4801-818a-b92902150507 5/7/2015 11:39 AM bp-fd4df51d-deeb-4ccf-bf8e-bd6dc2150730 5/6/2015 9:06 AM bp-3b619c24-e694-4b1e-9386-976e82150430 4/30/2015 2:13 PM bp-273bfca5-fda2-4c8d-9b01-81beb2150430 4/30/2015 2:12 PM bp-5b489da9-d995-4828-b3b2-6cad22150423 4/23/2015 8:10 AM b47194b5-4de4-4e7e-8947-36f715cc8af8 4/16/2015 2:04 PM bp-e17f1268-0715-4964-9dbf-25fde2150413 4/13/2015 11:58 AM bp-39f01b02-206a-4626-902c-207652150409 4/9/2015 10:58 AM bp-f8df1bd7-352f-47af-9b14-5e07c2150213 2/13/2015 7:49 AM