This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

shockwave flash player is not listed in my available add ons

  • 2 respostas
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

projectpatty1
projectpatty1
more options

I downloaded flash player18.0.0.232 NPAPI, but adobe flash player is not in my add ons. It is listed in my add/remove program. I have Windows xp home addition and firefox

I downloaded flash player18.0.0.232 NPAPI, but adobe flash player is not in my add ons. It is listed in my add/remove program. I have Windows xp home addition and firefox

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, please right-click the firefox icon on your desktop or start menu, go to properties > compatibility and make sure that any compatibility mode settings are unchecked...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that your user agent shows that you run Firefox in compatibility mode for Windows 95 (NT 4.0).

  • Mozilla/5.0 (Windows NT 4.0; rv:39.0) Gecko/20100101 Firefox/39.0

As posted above, check that you do not run Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.