This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is my new Gmail password is not accepted by Thunderbird

  • 1 resposta
  • 6 have this problem
  • 4 views
  • Last reply by gild

more options

I had to change my Gmail password due to a hacker attack. It was the ransom virus. I entered a new password for Gmail, via Firefox, which was accepted and I can operate my Gmail account without problems, except that I prefer the user friendliness of Thunderbird. On trying T'bird again ( I un-installed and re-installed T'bird) it refused to accept my new Gmail PW, or indeed any other PW that I have used recently on Gmail or Thunderbird. I am frankly very close to uninstalling T'Bird permanently. Any ideas?

I had to change my Gmail password due to a hacker attack. It was the ransom virus. I entered a new password for Gmail, via Firefox, which was accepted and I can operate my Gmail account without problems, except that I prefer the user friendliness of Thunderbird. On trying T'bird again ( I un-installed and re-installed T'bird) it refused to accept my new Gmail PW, or indeed any other PW that I have used recently on Gmail or Thunderbird. I am frankly very close to uninstalling T'Bird permanently. Any ideas?

All Replies (1)

more options

When you re-installed Thunderbird, a new profile was created. Your old passwords, mail and other settings are in your OLD profile, You need to have Thunderbird 'point' to the old profile.

https://support.mozilla.org/en-US/kb/profiles-tb

TB-38.2 Win10-PC