This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird has started refusing to open emails, unless I open them in a new window. Why?

  • 3 respostas
  • 1 has this problem
  • 7 views
  • Last reply by godzillozzy

more options

Recently Moz Thunderbird has started refusing to open emails when I click on them, or links within emails...eg on an order, all complete but last step, which T'bird refuses to open. I am running XP (Yair I know) ...I have had Norton knock out Mozilla runtime several times recently, and have as a result had to re-install Firefox and T'bird on several occasions.

Any solution resulting in T'bird's customary reliability being restored welcomed.

Recently Moz Thunderbird has started refusing to open emails when I click on them, or links within emails...eg on an order, all complete but last step, which T'bird refuses to open. I am running XP (Yair I know) ...I have had Norton knock out Mozilla runtime several times recently, and have as a result had to re-install Firefox and T'bird on several occasions. Any solution resulting in T'bird's customary reliability being restored welcomed.

Chosen solution

godzillozzy, is it fixed?

Ler a resposta no contexto 👍 0

All Replies (3)

more options

Try safe mode (Hold shift while you start Thunderbird.)

more options

Chosen Solution

godzillozzy, is it fixed?

more options

Safe mode made no difference. I fully deleted T'bird and re-installed, (yet again) and so far all is working. This time I avoided all add-ons.