This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox says I'm using an old version (42.0), but when I download the most recent version I get a message that say I'm about to replace a newer version.

  • 1 resposta
  • 1 has this problem
  • 2 views
  • Last reply by ideato

JaneOP
JaneOP
more options

Firefox no longer updates my version automatically (it used to!). Now I get a message that says I don't have the system permission required to install it (what??) and when I try to do it manually, I get a message that I am about to replace a newer version of Firefox and do I want to continue. About Firefox says I'm on 42.0, but I believe that 43.0 is available. I tried to upload a screenshot of the full message, but it was taking forever (I waited 10 minutes) so I posted this before it finished).

Firefox no longer updates my version automatically (it used to!). Now I get a message that says I don't have the system permission required to install it (what??) and when I try to do it manually, I get a message that I am about to replace a newer version of Firefox and do I want to continue. About Firefox says I'm on 42.0, but I believe that 43.0 is available. I tried to upload a screenshot of the full message, but it was taking forever (I waited 10 minutes) so I posted this before it finished).

All Replies (1)

ideato
ideato
more options

Hello JaneOP, try the next please, download and install firefox from the next official site, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you