This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

When I open my email to receive or send e-mails it asks for the password; if I tick the "Use Password Manager" it won't recognise the password

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by christ1

andreacaldwell
andreacaldwell
more options

If I try use "Password Manager" to remember passwords then it won't recognise the passwords so I am having to input my passwords to send and receive email every time I open the Thunderbird again. I saw a solution on here to delete the "key" file (suggestion at this link: https://support.mozilla.org/en-US/questions/1103439) but this doesn't work for me. Any other suggestions please?

If I try use "Password Manager" to remember passwords then it won't recognise the passwords so I am having to input my passwords to send and receive email every time I open the Thunderbird again. I saw a solution on here to delete the "key" file (suggestion at this link: https://support.mozilla.org/en-US/questions/1103439) but this doesn't work for me. Any other suggestions please?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options
If I try use "Password Manager" to remember passwords

You'll need to explain in more detail what you're doing.