We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

why is my account locked

annexcarlos
annexcarlos
more options

i do not understand why there is a padlock on my account "xxx@amazinginhome.com" i have not done anything to my knowledge, but am not able to receive emails on this account since friday? how do i unlock this email account? my "xxxxxxxxxxx@windstream.net" account does not have this padlock on it?


edited email from spambots and public.

i do not understand why there is a padlock on my account "xxx@amazinginhome.com" i have not done anything to my knowledge, but am not able to receive emails on this account since friday? how do i unlock this email account? my "xxxxxxxxxxx@windstream.net" account does not have this padlock on it? edited email from spambots and public.

James modificouno o

All Replies (1)

user01229325
user01229325
more options

The padlock indicates that account uses a secure connection. Just like the lock that displays in the address bar of your browser when viewing a secure website.