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When I try to sign in to Backpack I get "Could not verify with browserID!" How can I fix this?

  • 3 respostas
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

avi2j
avi2j
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I created a backpack account a few days ago. When I try to log in, an external window opens up and 'persona' asks me to sign into backpack as "myemail@xyz.com." I press "sign in" and I get a message that says "verified!" The external window then closes. The initial login page now has a red bar which says "Could not verify with browserID!" Please see screen shot image.

How can I fix this issue?

I created a backpack account a few days ago. When I try to log in, an external window opens up and 'persona' asks me to sign into backpack as "myemail@xyz.com." I press "sign in" and I get a message that says "verified!" The external window then closes. The initial login page now has a red bar which says "Could not verify with browserID!" Please see screen shot image. How can I fix this issue?
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All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Could be a problem with Persona login.

When did this start happening?

  • bug 1254394 - Persona login not working. CSP blocking resources.

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

avi2j
avi2j Question owner
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@cor-el This started happening about a few hours ago

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does it still happen?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window