This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I can't view email messages in HTML format

  • 1 resposta
  • 0 have this problem
  • 21 views
  • Last reply by Matt

Rocko262c
Rocko262c
more options

18 March 2016

I have the newest version of Thunderbird (38.7.0) installed and can't view incoming messages in HTML format.

I have made sure to: 1.0 click on "View", click on "Message Body As", and selected "Original HTML"

This does nothing. I can view the source of the email and see the code for HTML, but I can't view anything.

Can someone kindly help?

Cheers, Rocko

18 March 2016 I have the newest version of Thunderbird (38.7.0) installed and can't view incoming messages in HTML format. I have made sure to: 1.0 click on "View", click on "Message Body As", and selected "Original HTML" This does nothing. I can view the source of the email and see the code for HTML, but I can't view anything. Can someone kindly help? Cheers, Rocko

Matt modificouno o

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird. Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.