This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird ignores whitelist how to fix

steveatledbury
steveatledbury
more options

some incoming emails get sent to junk despite the email address' being in the whitelisted address book and having been marked as not junk

some incoming emails get sent to junk despite the email address' being in the whitelisted address book and having been marked as not junk

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The junk white list and address book are no longer linked as they were, but the most common cause of complaints these days are Yahoo account holders as Yahoo forces their list on you. No whitelisting allowed.

steveatledbury
steveatledbury Question owner
more options

Not a yahoo account, opera mail (under windows) does not do it,

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Well what mail provider? Is the account IMAP or POP?

Your operating system is reported as Linux by the forum. What is the relevance of something in another application on another operating system to the diagnostics?

steveatledbury
steveatledbury Question owner
more options

It is a Imap account hosted by Pickaweb and I currently use both os's on my computer both with thunderbird. The opera reference shows that is is not something the isp is doing, it is solely a thunderbird issue. I use thunderbird as it is cross platform