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TB version 45 does not display any email messages!

  • 8 respostas
  • 4 have this problem
  • 1 view
  • Last reply by christ1

jimkirk
jimkirk
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I just updated to 45 and TB will not display any messages--it shows the Correspondents, Subject, Size, Date of each email but show nothing in the preview pane except "Loading" in the gray bar and "Forward this conversation..." where the body of the email would be. Help!

I just updated to 45 and TB will not display any messages--it shows the Correspondents, Subject, Size, Date of each email but show nothing in the preview pane except "Loading" in the gray bar and "Forward this conversation..." where the body of the email would be. Help!

All Replies (8)

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode# - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

jimkirk
jimkirk Question owner
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I did as you directed above; ver. 45 will ONLY display any messages will ALL add-ons disabled: Conversations, Startup Master, and Lightening.

But then it DOES NOT show a Unified Inbox, only an Inbox below each email account.

Any ideas?

christ1
christ1
  • Top 25 Contributor
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Please confirm:

Did you start both, Windows and Thunderbird in safe mode as requested?

Or did you start Thunderbird only in safe mode?

jimkirk
jimkirk Question owner
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When I started BOTH in Safemode, TB displayed the messages. I went into Autoruns.exe and disabled two little programs that I have added in the last 2 months and rebooted. No help. It still won't display the messages, but it does run Lightening 4.7 now! The only add-ons I have in TB are Lightning, Start-up Master (added at least 6 weeks ago), and TB Conversations which was added 9+ months ago.

Does that help? I cannot run both in Safemode all the time, needless to say.

christ1
christ1
  • Top 25 Contributor
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Windows safe mode disables anti-virus software, which is most likely the culprit.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

user01229325
user01229325
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I have seen Conversations mentioned as causing problems with v45. Have you checked to see if you are on the lasted version of Conversations.

https://addons.mozilla.org/en-US/thunderbird/addon/gmail-conversation-view/

jimkirk
jimkirk Question owner
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Interestingly enough, with the update to 45.1.0 I no longer have the problem.

christ1
christ1
  • Top 25 Contributor
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Good. When version 45.1 fixed it, can you then mark the thread as 'Solved' please? Thank you.