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password rejected continuously on accounts that worked fine

  • 3 respostas
  • 2 have this problem
  • 15 views
  • Last reply by Toad-Hall

NDragon
NDragon
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There is a serious issue with Thunderbird. For the last month I have not been able to receive all of my emails on my Thunderbird email program. These accounts have worked fine for years!!! The passwords that I am entering are continuously being rejected!!! They are the CORRECT passwords!!! What is going on? I have successfully relied on Thunderbird for years!!! I have 3 email accounts, using 2 different providers, and one the 2 that use the same provider is not working!!! How do we fix this? I am not creating new accounts!!! Nothing that is on the 'chat pages' has any fix for this!!! I have tried all of the basics, so don't ask for that to be done!!! This needs to be fixed!!! I use my Apple 6s+ as another way of reading my emails, I do not use the Outlook version on my PC ever!!!

There is a serious issue with Thunderbird. For the last month I have not been able to receive all of my emails on my Thunderbird email program. These accounts have worked fine for years!!! The passwords that I am entering are continuously being rejected!!! They are the CORRECT passwords!!! What is going on? I have successfully relied on Thunderbird for years!!! I have 3 email accounts, using 2 different providers, and one the 2 that use the same provider is not working!!! How do we fix this? I am not creating new accounts!!! Nothing that is on the 'chat pages' has any fix for this!!! I have tried all of the basics, so don't ask for that to be done!!! This needs to be fixed!!! I use my Apple 6s+ as another way of reading my emails, I do not use the Outlook version on my PC ever!!!

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re :Nothing that is on the 'chat pages' has any fix for this!!! I have tried all of the basics, so don't ask for that to be done!!!

Sorry but that does not tell me much as you have referenced/offered links to the 'chat pages' and I have no idea what you mean by all the basics. You would need to state what you have tried.

I'm guessing that this could have occurred after an update, as you say For the last month and version 45 was released April 12th. If after an update, all accounts do not send nor receive, then it is likely you have a Firewall blocking Thunderbird. The Firewall has not recognised that the update is not a new application. You would need to Close Thunderbird and access Firewall which might be part of your Anti-virus Program. Thunderbird should be set to allow. If it already says allow, then block it, ok it and then go back and reset to allow and ok it.

NDragon
NDragon Question owner
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OK so thanks for the quick reply, because now I'm getting noting at all. Non of my three email accounts will receive new mail. Nothing in my Windows 8.1 Pro Firewall setting have anything related to Mozilla, let alone Thunderbird, in the list to activate.?? I'm now very confused. My anti-virus (Avira free) has nothing to select either...???

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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The 'firewall' sounds more likely to be the issue. I've located a link that may help you to get Thunderbird.exe file as allowed.

Although they are talking about allowing a different program, the process should be the same for allowing Thunderbird.