This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I find my user name if I no longer have access to the email I originally used?

  • 2 respostas
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

more options

When I try to sign in to Firefox it asks for my Username and Password. I can't remember my Username and the email address I used when I first set up my account I no longer have access to, so there is no way you can send it to me. How do I start over with a new Username and Password?

When I try to sign in to Firefox it asks for my Username and Password. I can't remember my Username and the email address I used when I first set up my account I no longer have access to, so there is no way you can send it to me. How do I start over with a new Username and Password?

All Replies (2)

more options

Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors

more options

If this is about the Firefox account to connect to Sync then you can create a new Sync account. Is it not possible to change the email address used to connect to Sync. The normal procedure is to delete the old account and create a new account. In your case you can't remove the olde account unless you would accidentally use an email address that was used before.