This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

uninstalled TB update (38) and lost access to TB email- recoverable?

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by colorbill1

colorbill1
colorbill1
more options

noticed 2 TB updates (38 & 45) in "prog & features" on my Win 7 comp. Uninstalled older 38 version. Clicked my TB desktop icon and got message "shortcut target missing" Checked programs in Start menu and not there. Checked "Prog & features" and TB update 45 is also missing (I only uninstalled UD 38). Any way to recover and all my EMs and folders for my 3 email accounts? Is this a profile recover issue? Everything fine on another computer that shows only update 45 in "Prog & Features". Thanks for any help

noticed 2 TB updates (38 & 45) in "prog & features" on my Win 7 comp. Uninstalled older 38 version. Clicked my TB desktop icon and got message "shortcut target missing" Checked programs in Start menu and not there. Checked "Prog & features" and TB update 45 is also missing (I only uninstalled UD 38). Any way to recover and all my EMs and folders for my 3 email accounts? Is this a profile recover issue? Everything fine on another computer that shows only update 45 in "Prog & Features". Thanks for any help

Chosen solution

Download the full installer from https://www.mozilla.org/thunderbird/ and run it. Then start Thunderbird.

Ler a resposta no contexto 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Download the full installer from https://www.mozilla.org/thunderbird/ and run it. Then start Thunderbird.

colorbill1
colorbill1 Question owner
more options

christ1 - thank you very much for your quick reply. Your solution worked like a charm - everything back to normal. in couple minutes. Is the place to ask another question or should a post normally? Thanks again -much appreciated.