Firefox crashes
Hello,Firefox crashes at startup all the time, this is the generated report from crash:
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160623154057","version":"47.0.1","vendor":"Mozilla","platformVersion":"47.0.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7936,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":10,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2400,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"14.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x08a0","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16998},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16976,"updateDay":16976,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16976,"updateDay":16976,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16976,"updateDay":16976,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16976,"updateDay":16976},"activePlugins":[{"name":"iPhotoPhotocast","version":"7.0","description":"iPhoto6","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/photo"],"updateDay":15420},{"name":"zako","version":"zako 1.0.0.0","description":"global user id","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-zako"],"updateDay":15801},{"name":"Shockwave for Director","version":"12.1.3r153","description":"Adobe Shockwave for Director Netscape plug-in, version 12.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16245},{"name":"Unity Player","version":"UnityPlayer version 4.5.3f3","description":"Unity Web Player version 4.5.3f3. (c) 2013 Unity Technologies ApS. All rights reserved.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.unity"],"updateDay":16290},{"name":"Default Browser Helper","version":"600","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16552},{"name":"QuickTime Plug-in 7.7.3","version":"7.7.3","description":"The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more ","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/x-msvideo","video/3gpp2","audio/mpeg3","audio/mp3","audio/x-caf","audio/mpeg","video/quicktime","audio/x-mpeg3","video/mp4","application/x-sdp","audio/wav","video/avi","audio/mp4","video/x-m4v","audio/x-wav","application/sdp","audio/x-aiff","video/x-mpeg","video/3gpp","video/msvideo","audio/x-mpeg","audio/vnd.qcelp","audio/x-mp3","application/x-rtsp","audio/amr","video/sd-video","audio/aiff","video/mpeg","audio/3gpp2","audio/aac","audio/x-m4b","audio/x-m4p","audio/x-gsm","application/x-mpeg","audio/x-aac","audio/basic","audio/x-m4a","audio/3gpp"],"updateDay":16586},{"name":"Java Applet Plug-in","version":"15.0.1","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;version=1.1.3","application/x-java-applet","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.5","application/x-java-vm","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.3","application/x-java-applet;version=1.1.2","application/x-java-applet;version=1.1","application/x-java-vm-npruntime","application/x-java-applet;version=1.2.1","application/x-java-applet;jpi-version=1.6.0_65","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2"],"updateDay":16657},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Adobe Acrobat NPAPI Plug-in, Version 11.0.14","version":"11.0.14","description":"Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.14","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/vnd.adobe.pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.adobe.xdp+xml","application/vnd.fdf","application/vnd.adobe.xfd+xml","application/pdf","application/vnd.adobe.xfdf"],"updateDay":16786},{"name":"Shockwave Flash","version":"22.0.0.192","description":"Shockwave Flash 22.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16973},{"name":"BlueStacks Install Detector","version":"0.3.6","description":"Install Detector for BlueStacks App Player","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/bluestacks-install-detector"],"updateDay":15785},{"name":"Citrix Online Web Deployment Plugin 1.0.0.105","version":"1.0.105","description":"Plugin that detects installed Citrix Online products (visit www.citrixonline.com).","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-col-application-detector"],"updateDay":15820}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
All Replies (3)
btw: this is a fresh install, I removed all the profiles and re-installed. I even tried to start firefox in safe mode, but it's not working either
This is another report:
AdapterDeviceID: 0x08a0 AdapterVendorID: 0x10de BuildID: 20160623154057 CrashTime: 1468693229 Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1468693203 Notes: FP(D000-L100000-W00000000-T0100) AdapterVendorID: 0x10de, AdapterDeviceID: 0x08a0GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 StartupTime: 1468693203 Throttleable: 1 UptimeTS: 28.05785009 Vendor: Mozilla Version: 47.0.1
This report also contains technical information about the state of the application when it crashed.
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.