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Stolen computer - sync

  • 2 respostas
  • 1 has this problem
  • 42 views
  • Last reply by Luc-jar

Luc-jar
Luc-jar
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My laptop with all my important bookmarks and other important information is stolen on holiday. I did use sync but only on my laptop and no other devices. Now I want my new laptop to have all my bookmarks but after linking my sync login/password i dont receive any bookmarks.

Isnt the data stored in the cloud or does sync only sync devives without storing the info online? Now I synced my new laptop with another PC and I get the bookmarks from that PC But I would like to have all bookmarks, etc from my old/stolen laptop. Is that possible?

many thanks in advance

My laptop with all my important bookmarks and other important information is stolen on holiday. I did use sync but only on my laptop and no other devices. Now I want my new laptop to have all my bookmarks but after linking my sync login/password i dont receive any bookmarks. Isnt the data stored in the cloud or does sync only sync devives without storing the info online? Now I synced my new laptop with another PC and I get the bookmarks from that PC But I would like to have all bookmarks, etc from my old/stolen laptop. Is that possible? many thanks in advance

Chosen solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Chosen Solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Luc-jar
Luc-jar Question owner
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Thank you for the quick and clear answer.