thunderbird 45.3.0 email is not being sent out by hostmonster
About the time of the auto update of thunderbird 45.3.0 my host, hostmonster can not send out emails created in thunderbird. I see the email in hostmonster in the "Sent" box of roundcube(email client) but it doesn't go to the recipient. I've spent dozens of hours on the phone with hostmonster and they say it's being flagged as spam and not being sent out. I can send mail out from roundcube ok.
I'm going wacky trying to figure out how to fix this.
Chosen solution
Zenos said
Hostmonster are bucking the trend if they do genuinely advise use of port 25.
Not only that. They recommend Port 26 to get around ISP blocks on port 25. Now that is the really brain dead part in my opinion. None of their users should be running a local mail server to communicate on port 25 in the first place. If they were, they would not be using hosted email.
But you usually get what you pay for in this world and they are cheap. You do not buy much bandwidth for $5 a month, let alone hardware and support.
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Flagged as spam why? it is their spam filter, not Thunderbird's. I assume they are competent to advise you of why, because not knowing why they are interfering with your mail is it just about impossible to guess what the problem is. As far as I am aware Thunderbird sends strictly RFC complaint email. If it did not I am pretty sure Google would complain in a trice.
I see lots of hits on google for spam assassin and hostmonster, but that is incoming spam protection, not outgoing.
Ising your user Id I checked the domain you show there. That server does not support SSL.TLS. so perhaps there is a configuration issue. Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here is the requested copy and paste info from my Thunderbird -help- troubleshooting info:
Application Basics
Name: Thunderbird Version: 45.3.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160825102941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.csi.com:110, plain, passwordCleartext
OUTGOING: , smtp.csi.com:25, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) host120.hostmonster.com:143, plain, passwordCleartext
OUTGOING: , mail.ntp-led-driver.com:26, plain, passwordCleartext, true
account7:
INCOMING: account7, , (imap) mail.ntp-led-driver.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.ntp-led-driver.com:25, alwaysSTARTTLS, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-55624f69-402e-4612-8959-856b12160320 (3/20/2016) http://crash-stats.mozilla.com/report/index/bp-f32cb41a-7736-4db9-807a-54d332150308 (3/8/2015)
Extensions
AttachExtraTools, 1.7.1, true, attachextratools@kaosmos.nnp
Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
AttachmentExtractor, 1.3.5.1, false, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 262144
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.use_system_colors: true
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 45.3.0
font.size.variable.x-western: 14
gfx.crash-guard.glcontext.appVersion: 45.3.0
gfx.crash-guard.glcontext.deviceID: 0x06e4
gfx.crash-guard.glcontext.driverVersion: 6.14.13.1407
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: c8d81253-a412-493c-824d-689df0fc24b
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1473129283
places.history.expiration.transient_current_max_pages: 87201
plugin.importedState: true
Graphics
Adapter Description: NVIDIA GeForce 8400 GS
Vendor ID: 0x10de
Device ID: 0x06e4
Adapter RAM: Unknown
Adapter Drivers: nv4_disp
Driver Version: 6.14.13.1407
Driver Date: 2-9-2013
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D9 vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
garry modificouno o
Why is one using port 25 and the other port 26? Why is one set to "no security" and the other to "starttls"? Do you really have no instructions telling you what to use?
If one account works and another doesn't, then copying the working settings into the non-working account would be a good place to start.
Even so, port 25 is obsolete and now should be port 587 with most providers. Hostmonster are bucking the trend if they do genuinely advise use of port 25.
Chosen Solution
Zenos said
Hostmonster are bucking the trend if they do genuinely advise use of port 25.
Not only that. They recommend Port 26 to get around ISP blocks on port 25. Now that is the really brain dead part in my opinion. None of their users should be running a local mail server to communicate on port 25 in the first place. If they were, they would not be using hosted email.
But you usually get what you pay for in this world and they are cheap. You do not buy much bandwidth for $5 a month, let alone hardware and support.
I reinstalled TB just in case of any corrupted files and no difference. It seems to me Hostmonster is lying so I'm going to get another host. They ran me in circles for over 20 hours total so no weonder all the settings are silly. Any recommendations for hosts who have no trouble with TB?
Here's my latest TB settings:
Application Basics
Name: Thunderbird Version: 45.3.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.3.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160825102941 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.csi.com:110, plain, passwordCleartext
OUTGOING: , smtp.csi.com:25, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (imap) host120.hostmonster.com:993, SSL, passwordCleartext
OUTGOING: , mail.ntp-led-driver.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) mail.ntp-led-driver.com:143, alwaysSTARTTLS, passwordCleartext
OUTGOING: , mail.ntp-led-driver.com:25, alwaysSTARTTLS, passwordCleartext, true
account10:
INCOMING: account10, , (imap) host120.hostmonster.com:143, plain, passwordCleartext
OUTGOING: , host120.hostmonster.com:26, plain, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-55624f69-402e-4612-8959-856b12160320 (3/20/2016) http://crash-stats.mozilla.com/report/index/bp-f32cb41a-7736-4db9-807a-54d332150308 (3/8/2015)
Extensions
AttachExtraTools, 1.7.1, true, attachextratools@kaosmos.nnp
Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
AttachmentExtractor, 1.3.5.1, false, {35834d20-efdb-4f78-ab77-9635fb4e56c4}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 262144
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.use_system_colors: true
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 45.3.0
font.size.variable.x-western: 14
gfx.crash-guard.glcontext.appVersion: 45.3.0
gfx.crash-guard.glcontext.deviceID: 0x06e4
gfx.crash-guard.glcontext.driverVersion: 6.14.13.1407
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: c8d81253-a412-493c-824d-689df0fc24b
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1473792548
places.history.expiration.transient_current_max_pages: 87201
plugin.importedState: true
Graphics
Adapter Description: NVIDIA GeForce 8400 GS
Vendor ID: 0x10de
Device ID: 0x06e4
Adapter RAM: Unknown
Adapter Drivers: nv4_disp
Driver Version: 6.14.13.1407
Driver Date: 2-9-2013
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8400 GS Direct3D9 vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
My feeling about hosting is that like many things internet related there is a desperate race to the bottom. Both in price and quality.
Things like SSL certificates and hardware cost money. but over all we see users here of most hosting providers, simply because they are all doing things on the cheap to compete.
Hostmonster basic does not include an SSL certificate. The new version of Chome is going to advise the user that any site not using SSL is not trustworthy. So SSL/TLS has become an absolute essential.
Cheap SSL certificates only cover one server name. so there is a certificate required for mail.Yoursomain.com, www.Yoursomain.com, Yoursomain.com, and possible more. something of a nightmare, so certificates with wildcards are available for around $500 a year so one certificate covers all. This is where the cheap comes in. Many hosts use their SSL certificate for mail and tell you to add an exception. All Good until something breaks, then it is a support nightmare. saves them money so they offer a cheaper (more competitive) price in an area where price is king because most of the shoppers have no real idea what they want or need to buy.
At the other end of the scale we have rackspace, they offer hosting and cloud services to the fortune 500 among others. They do not publish prices. they sell to professionals who have the knowledge to know what they want and some idea of what it has been costing them in the past. (lots)
So really you are going to have weird issues with just about all the sub $10 a month folk. Somethings will be just quirks but one thing will be fairly common. Poor user support. It is very expensive to supply and does not scale well. That is why half the Western world has theirs outsources to Bangladesh.
I do not use hosting personally. I host my own servers in the corner of the room. But the folks I use as registrar fall into the ~$10 month category, but their cost jump very quickly if you want anything but the very basics. http://www.netregistry.com.au/web-hosting/cloud-hosting/compare/