Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes

  • 2 respostas
  • 1 has this problem
  • 4 views
  • Last reply by apeniche

apeniche
apeniche
more options

Hello,

I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything about Mozilla on my computer for a clean start, but nothing. Still won't open.

This is the last crash report: Crash ID: bp-649cd4db-6875-4529-be9a-3b38e2160913

Please help!

Hello, I just can't open Firefox. Every time I try, it won't, and displays an error. I try opening it on Safe Mode, but nothing happens. I have already deleted everything about Mozilla on my computer for a clean start, but nothing. Still won't open. This is the last crash report: Crash ID: bp-649cd4db-6875-4529-be9a-3b38e2160913 Please help!

Chosen solution

hi apeniche, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/ https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=es-ES

Ler a resposta no contexto 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi apeniche, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/ https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=es-ES

apeniche
apeniche Question owner
more options

It worked. Thank you very much!