This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant install some add-ons on mobile. It just says "Downloading Add-on" and thats it. Nothing happens.

  • 2 respostas
  • 1 has this problem
  • 10 views
  • Last reply by Paul

more options

So I want to download this addon. I click download, and nothing happens. It just says the popup in the title, "Downloading Add-ons". I tried it again with another app, and still, same thing. Then I tried it with ublock, and it works fine. I have waited over 20 minutes for this "download" to actually download and it has still not came in yet. This is ridiculous, do you know how to fix this?

So I want to download this addon. I click download, and nothing happens. It just says the popup in the title, "Downloading Add-ons". I tried it again with another app, and still, same thing. Then I tried it with ublock, and it works fine. I have waited over 20 minutes for this "download" to actually download and it has still not came in yet. This is ridiculous, do you know how to fix this?

All Replies (2)

more options

Also, if I go into my downloads, it says "No Downloads". What gives?

more options

Hi

Which add-on are you having problems downloading?

I am happy to try it myself and see if I can figure out what is happening.