Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

my emails are very slow to download and send in windows 7

  • 2 respostas
  • 2 have this problem
  • 7 views
  • Last reply by redrooster

hokie_wolf
hokie_wolf
more options

While trying to checked for new emails, they are very slow to download, and then when I click on the new message, it downloads again and sometimes takes up to 30 minutes to load. I have only been using Thunderbird for about seven months, and It worked very well at first, and then, without any computer changes, it became very slow. Right after this slow down started, Thunderbird update to 52.0, but that didn't seem to make any difference to making it any faster or slower. My local computer shop uninstalled and reinstalled Thunderbird, but that didn't help, and I'm not finding any local computer repair shops that are familiar with Thunderbird. I'm not very computer savvy, and I'm a senior and don't have time to waste. Any suggestions here?

While trying to checked for new emails, they are very slow to download, and then when I click on the new message, it downloads again and sometimes takes up to 30 minutes to load. I have only been using Thunderbird for about seven months, and It worked very well at first, and then, without any computer changes, it became very slow. Right after this slow down started, Thunderbird update to 52.0, but that didn't seem to make any difference to making it any faster or slower. My local computer shop uninstalled and reinstalled Thunderbird, but that didn't help, and I'm not finding any local computer repair shops that are familiar with Thunderbird. I'm not very computer savvy, and I'm a senior and don't have time to waste. Any suggestions here?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Do you have an Anti-virus program scanning incoming and outgoing emails or scanning Thunderbird folders and files? If yes, suggest you access the AV product and stop it scanning emails.

Are you talking about POP or IMAP mail accounts? How many mail accounts are set up in thunderbird?

Is one of your accounts gmail? If it is gmail and imap, do you subscribe to see the 'All Mail' folder?

redrooster
redrooster
more options

I have 2 email accounts one hotmail and one gmail,both are IMAP. I dont know about subscribe to All Mail Folder, I dont remember subscribing to that? but I can click onto that on the left hand side? Im using version 52.0. Any help will be appreciated.

redrooster modificouno o