We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Crashing/freezing on youtube videos mostly

thriveshanti
thriveshanti
more options

HI there, I am getting unresponsive firefox, freezing and crashing mainly while on youtube videos. I restart my entire computer and this does not seem to help the problem HOwever if i use another browser such as safari, then the youtube videos work fine. My software if up to date. What else can I do without loosing all my saved bookmarks and tabs. THanks, SHanti

HI there, I am getting unresponsive firefox, freezing and crashing mainly while on youtube videos. I restart my entire computer and this does not seem to help the problem HOwever if i use another browser such as safari, then the youtube videos work fine. My software if up to date. What else can I do without loosing all my saved bookmarks and tabs. THanks, SHanti

All Replies (1)

Tomatoshadow2
Tomatoshadow2
more options

Did you try opening Firefox in safe mode and see if the problem is still there?