Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I open a new tab "Package Tracking" pops up with google search. It has no web address in address bar. How do I get rid of it?

  • 1 resposta
  • 1 has this problem
  • 14 views
  • Last reply by philipp

more options

I don't have apps or programs or anything in firefox or my computer that would give me this. I did inadvertently download a program to track a package last month but have since deleted it. Help please.

I don't have apps or programs or anything in firefox or my computer that would give me this. I did inadvertently download a program to track a package last month but have since deleted it. Help please.

All Replies (1)

more options

hello, this sounds like a problem possibly caused by adware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove packagetracking and any other suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page