Getting SEC_ERROR_UNKNOWN_ISSUER, but help document did not help.
Hello.
I have an issue that is bugging me with a customer's Mac OS X 10.9 and Firefox 54.0.
Everything works for sites except for https://www.youtube.com. I gives an error saying the connection is not private, and the error code is: sec_error_unknown_issuer. I brought up yoputube on safari just fine, and when through the list of possible fixes. None of the fixes seem to have worked, but then youtube showed up properly. We started a video, it worked for about 15 seconds, then it goes back to the original error. If I close Firefox, and re-open it, the error comes back.
I tried everything in the following video:
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&v ed=0ahUKEwi9muiRq-3UAhUB2oMKHZTLAC4QtwII…
I also tried everything here: https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER
Chosen solution
Yes we are using the proxy on purpose.
It turns out that we had to manually import the certificate from our network admins.. After that was done, it works fine.
Thanks,
Phoenix
Ler a resposta no contexto 👍 0All Replies (3)
Here is the certificate error text:
Peer’s Certificate issuer is not recognized.
HTTP Strict Transport Security: true HTTP Public Key Pinning: true
Certificate chain:
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
BEGIN CERTIFICATE-----
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END CERTIFICATE-----
BEGIN CERTIFICATE-----
MIIDhzCCAm+gAwIBAgIQZxsJ6elvE75Cirf0MyH/zDANBgkqhkiG9w0BAQsFADBW MRMwEQYKCZImiZPyLGQBGRYDTkVUMRUwEwYKCZImiZPyLGQBGRYFVFNGQ08xKDAm BgNVBAMTH1RoZSBTY2h3YW4gRm9vZCBDb21wYW55IFJvb3QgQ0EwHhcNMTIxMjIw MTU1MzU1WhcNMjQxMjIwMTYwMzU0WjBWMRMwEQYKCZImiZPyLGQBGRYDTkVUMRUw EwYKCZImiZPyLGQBGRYFVFNGQ08xKDAmBgNVBAMTH1RoZSBTY2h3YW4gRm9vZCBD b21wYW55IFJvb3QgQ0EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQC5 TlBRwn7KZqqSCmGDwZIu4DMHGMCLiCYCJ83nxaupNwQHUEINIgakIJqHEWuUwuRX Y/MO5Od4sYtdCJhJneEhsuyLxQRSN/dpHMjXfiITb6zmo8sQXNZu3FuPbxDagMUm KqTYUX54qjtM92dzqNaFF8/I0WJv0Bkx/paGBPUcvdTKQBc9zDQ60mJI+7GM4DMY 4YayUvBky3jEAa5neiBNzujz/lj5rUow0nSlMiXHuKxYznMWtoWWSmbAX4h3IhC8 6rFXIKWzw3jX9g8Bku3tbRRlhAhaZpMoR7NBsXJzCZf167Rt3uQuYF2ch4Hm8QfS VRFu29xyAWNWdKGc/UMNAgMBAAGjUTBPMAsGA1UdDwQEAwIBhjAPBgNVHRMBAf8E BTADAQH/MB0GA1UdDgQWBBScWGjcNeSmGQ/BRIBfuIIJMD4jYTAQBgkrBgEEAYI3 FQEEAwIBADANBgkqhkiG9w0BAQsFAAOCAQEAOBTdtl7BCUhnVEjRWe06g4df6s35 ooHq8042wew5A1UMSpSYGyCDs5iMJ8NQDvVX+UvDb4K3qP6Ob0nLnhnwjnYFI6+Z VsCj40McDnF/vVY3jELmPvL2Os32hRL/16i8k2FWXfkGN+CzFTVcLCTiC2Lw9f0E 5BH8M8XgaATmv8VAZSPm2J2cXJzaSrapds0cQPCE2DczicTI1GCMGKmddBvdK0se k39QwDEKjrkBzrorjqoyZ+9tKKhPTnWm1rXqa/YD8g5M+ReGbZ+kBGF5wmO1Ii65 Vih9e//v8632jL/AmWGXdGVj6jm70AS4epla+ObwRdesOyYsDaG+XsySmg==
END CERTIFICATE-----
The issuer of the certificate is decryptproxy.schwans.net The certificate chain includes these two certificates, the first an intermediate certificate and the second a self-signed root certificate:
- decryptproxy.schwans.net
- The Schwan Food Company Root CA
This root certificate isn't trusted in Firefox (that would require trust bits set).
Are you using this proxy on purpose?
Chosen Solution
Yes we are using the proxy on purpose.
It turns out that we had to manually import the certificate from our network admins.. After that was done, it works fine.
Thanks,
Phoenix