This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

IMAP failing to authenticate after changing the Password

  • 2 respostas
  • 3 have this problem
  • 11 views
  • Last reply by atulasole

atulasole
atulasole
more options

This is regarding IMAP failing to authenticate when a user changes his/her password. In this case, we need restart the IMAP service on both the exchange server (DAG/cluster). This behavior is for Thunderbird.

Once the password is changes , Thunderbird won't allow us to send and receive emails it continuously prompts for new password. Is this behavior is by design ? why Thunderbird is not able understand that password has changed so in this case it should automatically store the new password and shall start working instead prompting user to enter password manually.

-Atul

This is regarding IMAP failing to authenticate when a user changes his/her password. In this case, we need restart the IMAP service on both the exchange server (DAG/cluster). This behavior is for Thunderbird. Once the password is changes , Thunderbird won't allow us to send and receive emails it continuously prompts for new password. Is this behavior is by design ? why Thunderbird is not able understand that password has changed so in this case it should automatically store the new password and shall start working instead prompting user to enter password manually. -Atul

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

You changed your password in the webmail account. Did you then change the password stored in Thunderbird ?

  • 'Menu icon' > 'Options' > 'Options' > Security' > 'Passwords' tab
  • click on 'saved Passwords'
  • click on 'show Passwords'
  • right click on the relevant mail account line and select 'Edit Password'.
  • Remove the old password and type in the new.
  • When done click on 'close'
  • click on OK
atulasole
atulasole Question owner
more options

It is a Microsoft Exchange Account - Configured in Thunderbird with IMAP.

do I need to follow the same instruction on every password change ? will it not accept it automatically.