This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access emails as thunderbird keeps asking me to verify certificate

  • 2 respostas
  • 5 have this problem
  • 1 view
  • Last reply by Dermotd

more options

Keeps popping up..when I confirm security exemption, it comes back again

Keeps popping up..when I confirm security exemption, it comes back again

Chosen solution

Who is your email provider?

You need to inspect the certificate to see what server name (etc) it declares. It is possible that the operator has set it up improperly so that the actual name and the certificate name are different.

Ideally, you inform the email provider and they fix it. If they cannot or will not, then I'd expect it to work if you set it as a permanent exception, having convinced yourself it is genuinely the server you expect to be using.

I have had to do this myself with a small provider whose certificate and server didn't match. I guess I might have been their only user at that time choosing to use SSL.

Ler a resposta no contexto 👍 1

All Replies (2)

more options

Chosen Solution

Who is your email provider?

You need to inspect the certificate to see what server name (etc) it declares. It is possible that the operator has set it up improperly so that the actual name and the certificate name are different.

Ideally, you inform the email provider and they fix it. If they cannot or will not, then I'd expect it to work if you set it as a permanent exception, having convinced yourself it is genuinely the server you expect to be using.

I have had to do this myself with a small provider whose certificate and server didn't match. I guess I might have been their only user at that time choosing to use SSL.

more options

Thanks for your help Chosen Solution - it seems to have righted itself, not sure how it did it but it's working for now