This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Why does Firefox always stop//crash every time I play a video? I have the latest version and Windows 7 is always updated.. No other browser does this..

  • 5 respostas
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

Norman24
Norman24
more options

Every time I play a video, You Tube or any video, Firefox stops and or crashes very time.... It's been doing that for a very long rime.... Chrome plays video perfectly but I'd like to go back to Firefox but won't till this issue is resolved..

Every time I play a video, You Tube or any video, Firefox stops and or crashes very time.... It's been doing that for a very long rime.... Chrome plays video perfectly but I'd like to go back to Firefox but won't till this issue is resolved..

All Replies (5)

jayelbe
jayelbe
more options

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

Please tell us if this helped!

Norman24
Norman24 Question owner
more options

I have been keeping everything updated for many many months and still this keeps on happening.. This was the sole reason I stopped using Firefox because of crashing videos, it gets extremely frustrating... If you people can fix this problem, I'll return as well as many many others I presume... This has been going on for over a year..

FredMcD
FredMcD
more options

Is it every video that crashes?

There are several kinds of players. Adobe Flash, HTML5 player . . . . . What websites does this happen? All, Some, A Few?

Norman24
Norman24 Question owner
more options

Adobe Flash mainly and that's all the time.. YouTube for the most part is ok..

FredMcD
FredMcD
more options

Let's do a re-install of flash.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 27.0.0.130

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration