We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Can Firefox be fixed so that it will work with BOA website?

  • 1 resposta
  • 2 have this problem
  • 2 views
  • Last reply by user633449

MartianConqueror
MartianConqueror
more options

Firefox does not fully work with Bank of America. In order to access BOA tabs such as Shopsafe, I have to switch to either Chrome, Opera or Internet Explorer. What exactly is wrong with Firefox and why can't this malfunction be fixed?

Firefox does not fully work with Bank of America. In order to access BOA tabs such as Shopsafe, I have to switch to either Chrome, Opera or Internet Explorer. What exactly is wrong with Firefox and why can't this malfunction be fixed?

All Replies (1)

user633449
user633449
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.