This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I've tried everything but firefox hangs constantly, even in safe mode, since the update. Can you remote access my computer and see whats going on?

  • 1 resposta
  • 1 has this problem
  • 7 views
  • Last reply by philipp

larrytheliquidator
larrytheliquidator
more options

No matter what I do FF hangs even in safe mode. It started on both my laptop and desktop as soon as I updated to ver 57.0 (64 bit ). Also the memory usage goes up just sitting there doing nothing in FF. Earlier I walked away from my desktop for about 2 hours and when I returned the task manager showed that FF was running first as an app and 5 processes using a total of about 7 gb of memory. Whats going on. This is a problem with ver 57.0 because it is happening the same on 2 different computers that share no link and were fine before the update. Running windows 10 Home ver 1703 build 15063.726. HELP!!!!!! 

BTW took 45 min to write this because of the hangs.
No matter what I do FF hangs even in safe mode. It started on both my laptop and desktop as soon as I updated to ver 57.0 (64 bit ). Also the memory usage goes up just sitting there doing nothing in FF. Earlier I walked away from my desktop for about 2 hours and when I returned the task manager showed that FF was running first as an app and 5 processes using a total of about 7 gb of memory. Whats going on. This is a problem with ver 57.0 because it is happening the same on 2 different computers that share no link and were fine before the update. Running windows 10 Home ver 1703 build 15063.726. HELP!!!!!! BTW took 45 min to write this because of the hangs.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.