This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

how can I get Firefox to respond more quickly after updating to version 56

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by philipp

timjohns344
timjohns344
more options

After I downloaded version 56, it takes a long time after clicking on a file or site for it to respond, and sometimes it states that Mozilla is not responding, then after 15 seconds it responds. Also the scroll bar on the right side takes so long after clicking on it to move. I had Dell look at it, and they stated maybe it is the site, but it is doing this for alot of sites.. I have Windows 10 and am under dell contract. Also when I try to download a video to Free Downloader Manager, I click right hand side of the mouse nad it does not show download with FDM anymore, like before.

After I downloaded version 56, it takes a long time after clicking on a file or site for it to respond, and sometimes it states that Mozilla is not responding, then after 15 seconds it responds. Also the scroll bar on the right side takes so long after clicking on it to move. I had Dell look at it, and they stated maybe it is the site, but it is doing this for alot of sites.. I have Windows 10 and am under dell contract. Also when I try to download a video to Free Downloader Manager, I click right hand side of the mouse nad it does not show download with FDM anymore, like before.

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.